FREQUENTLY ASKED QUESTIONS

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW SECURE IS MY PERSONAL INFORMATION?

DO YOU SHIP INTERNATIONALLY?

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

ORDER TRACKING

MY TRACKING NUMBER IS NOT WORKING

HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET

SHIPPING & DELIVERY

MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

HOW LONG DOES SHIPPING TAKE?

HOW IS THE PACKAGE BEING DELIVERED?

HOW MUCH DO YOU CHARGE FOR SHIPPING?

FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

RETURNS & REFUNDS

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

AFTER PURCHASE

I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?

MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

CAN I CHANGE MY SHIPPING ADDRESS?